--- title: "WhatsApp for Manufacturers & B2B Distributors | ConvoBox" description: "How manufacturers and B2B distributors use WhatsApp for dealer quote requests, proforma and invoice sharing, LR and AWB dispatch updates and service tickets." url: https://www.convobox.in/industries/manufacturing-b2b/ publisher: ConvoBox Inc --- Industries · Manufacturing & B2B # WhatsApp for manufacturers and B2B businesses Send quotes and invoices, share dispatch updates from your ERP, manage dealer enquiries in a CRM pipeline and handle service tickets on WhatsApp. Businesses like these use ConvoBox Dealer pipeline · example data, invented companies Enquiry2 Quoted1 Proforma1 Dispatched1 Service2 ## How do manufacturers and B2B businesses use WhatsApp? WhatsApp for B2B businesses is the use of the WhatsApp Business API to manage dealer, distributor and customer communication with the same structure as email or a CRM, on the channel buyers actually reply to. ### Read the full explanation Try it yourself ## What does a dealer's order look like on WhatsApp? A dealer asks for a quote, receives documents, then follows the dispatch. The manufacturer is invented. Example: an invented pump maker handling a dealer quote request. Behind the scenes 1. Events appear here as the conversation moves. Tap a button or suggested reply in the phone to continue. ### Read this example as text ## Does WhatsApp replace an ERP? No. An ERP is where stock, GST invoices, e-way bills and accounts are kept. WhatsApp is where your dealers already talk to you. ConvoBox connects the two. Stays in your ERP - Stock and price lists - GST invoices and e-way bills - Accounts, ledgers and credit limits - Production and dispatch planning Happens on WhatsApp - Quote requests through a Flow form - Quotation, proforma and invoice PDFs - Dispatch updates with LR or AWB number - Follow-ups when a deal changes stage - Service tickets and warranty chats **One honest note.** Webhooks are set up by your developer or ERP vendor, they are not a one-click switch for every ERP. ConvoBox sends what your ERP produces, it does not generate GST invoices itself. Try it yourself ## How does one number serve both sales and service? Switch between the two desks. A chatbot asked "Sales or Service?" and assigned the chat, so each person only sees what is theirs. You play the agent. Example: you are Imran from service. Behind the scenes 1. Events appear here as the conversation moves. Tap a suggested reply to answer as the agent. ### Read this example as text ## Which ConvoBox features map to each pipeline stage? 1. Enquiry[Flows for quote requests](https://www.convobox.in/whatsapp-templates-flows/)A native form collects product, quantity and city. 2. Quoted[CRM with stage drips](https://www.convobox.in/whatsapp-crm/)The first message of a stage drip goes out when the deal moves in. See the [drip campaign guide](https://www.convobox.in/blog/whatsapp-drip-campaigns-crm-stages/). 3. Dispatched[Workflows and webhooks](https://www.convobox.in/whatsapp-chatbot-workflow/)Your ERP triggers the approved template. A workflow assigns the chat when the dealer replies. 4. Service[Shared team inbox](https://www.convobox.in/team-inbox/)Sales and service share one number, with assignment and private notes. More in the [shared inbox guide](https://www.convobox.in/blog/whatsapp-shared-team-inbox/). ## Guides to read next - [**WhatsApp CRM: a practical guide**Pipelines, deals, tickets and tasks on the chat.](https://www.convobox.in/blog/whatsapp-crm-guide/) - [**Drip campaigns triggered by CRM stages**Quote follow-ups that send themselves.](https://www.convobox.in/blog/whatsapp-drip-campaigns-crm-stages/) - [**What is the WhatsApp Business API?**The basics, if your team is new to it.](https://www.convobox.in/blog/what-is-whatsapp-business-api/) ## WhatsApp for manufacturing & b2b: questions Short, direct answers. Still unsure? [Message the team on WhatsApp](https://wa.me/917338519445?text=Hi%20ConvoBox%20team%2C%20I%27d%20like%20to%20know%20more%20about%20ConvoBox.). ### How do manufacturers use WhatsApp? Manufacturers send quotes and invoices, share dispatch updates from their ERP, manage dealer enquiries in a CRM pipeline, and handle service and warranty requests as tickets, all on WhatsApp. ### Can WhatsApp messages be triggered from our ERP? Yes. ConvoBox webhooks let your ERP or any system trigger approved WhatsApp templates such as invoice receipts and dispatch updates. ### Can a message go out automatically when a deal changes stage? Yes. Each CRM stage can have a drip campaign. The first message is sent the moment the lead moves into the stage. ## ConvoBox for other industries - [Fashion & apparel](https://www.convobox.in/industries/fashion-apparel/) - [Jewellery](https://www.convobox.in/industries/jewellery/) - [D2C & e-commerce](https://www.convobox.in/industries/d2c-ecommerce/) - [Healthcare & diagnostics](https://www.convobox.in/industries/healthcare-diagnostics/) - [Food & beverage](https://www.convobox.in/industries/food-beverage/) - [Travel & entertainment](https://www.convobox.in/industries/travel-entertainment/) - [Education & creators](https://www.convobox.in/industries/education-creators/) Get started today ## Start using WhatsApp for your manufacturing & b2b business Connect your number to the official WhatsApp Business API and launch your first broadcast, chatbot or Shopify automation the same day. - 7-day free trial - No credit card - Official Meta Tech Partner - Hand-held onboarding --- Source: https://www.convobox.in/industries/manufacturing-b2b/ · © ConvoBox Inc