Privacy Policy
Welcome to ConvoBox . We are committed to protecting your privacy and handling your information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.convobox.in, use our products or services, or otherwise interact with us.
By accessing or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information from you, including:
a. Personal Information
Name, company name, email address, phone number
Business address and billing information
Login credentials and account settings
Communication preferences and inquiries
b. Usage & Technical Data
IP address, browser type, operating system
Pages visited, time spent, and usage behavior
Device identifiers, cookies, and analytics data
c. Information from Third Parties
We may receive your information from third-party platforms (such as Meta) during integrations or API use
2. How We Use Your Information
We use the collected information to:
Provide, operate, and maintain our services
Set up and manage user accounts
Improve website functionality and user experience
Send you service-related communications
Respond to inquiries and provide support
Send newsletters, marketing messages (with your consent)
Ensure compliance with legal and regulatory obligations
3. Sharing of Information
We do not sell your personal information. However, we may share your information with:
Service Providers: For hosting, analytics, payment processing, etc.
Business Partners: For integration or support purposes (e.g., WhatsApp Business API via Meta)
Legal Requirements: When required by law or in response to legal processes
In Case of Business Transfers: Such as mergers, acquisitions, or restructuring
4. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
You can request deletion of your personal data by contacting us at info@convobox.in.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and user behavior
Remember your preferences and session details
Improve security and performance
You can choose to disable cookies through your browser settings, but this may affect your experience on our site.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
Access the personal data we hold about you
Correct or update your data
Request deletion of your data
Object to or restrict processing
Withdraw consent (if applicable)
To exercise these rights, contact us at info@convobox.in.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
However, no method of transmission or storage is 100% secure. Use our services at your own risk.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies independently.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date. Continued use of our website or services after changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
ConvoBox
Email: info@convobox.in
Website: https://www.convobox.in