--- title: "Shopify WhatsApp App – COD Confirmation & Cart Recovery | ConvoBox" description: "ConvoBox for Shopify sends WhatsApp order and delivery updates, confirms COD orders, recovers abandoned carts and runs win-back campaigns, with revenue tracking." url: https://www.convobox.in/shopify-whatsapp/ publisher: ConvoBox Inc --- ConvoBox · Shopify WhatsApp App # Every Shopify order, on WhatsApp Install ConvoBox from the Shopify App Store. Order updates go out on their own, COD orders are confirmed and tagged before they ship, abandoned carts come back, and you see the revenue each message earned. ## What is a Shopify WhatsApp integration? A Shopify WhatsApp integration connects your Shopify store to the WhatsApp Business API so store events (orders, fulfilments, abandoned checkouts, refunds) send WhatsApp messages automatically. - ConvoBox also tags COD orders after confirmation and tracks the revenue each WhatsApp message recovers. ### Read the full explanation ## Pick a Shopify automation, see the message 24 ready-made automations and storefront tools in six groups, plus revenue tracking. Choose a group, then an automation, and the phone shows exactly what your customer receives. Turn store visitors into WhatsApp contacts, with their consent. Utility messages from Shopify order events. Confirm COD orders before you ship them. Bring abandoned checkouts back. Grow revenue from customers you already have. Turn demand you already have into orders. ## Watch ConvoBox for Shopify in action A walkthrough of WhatsApp automation for Shopify: cart recovery, COD confirmation and order notifications, inside the ConvoBox dashboard. ## The two automations that pay for ConvoBox Most Shopify stores start with COD confirmation and abandoned cart recovery. Here is exactly how each one works. COD confirmation ### Stop shipping orders nobody will accept When a cash-on-delivery order is placed, ConvoBox sends a WhatsApp message with Confirm and Cancel buttons. The answer is written back to the Shopify order as a tag, so your team ships only confirmed orders. 1. **Order placed with COD**Shopify sends the order to ConvoBox 2. **Confirmation sent**Confirm and Cancel buttons on WhatsApp 3. **Order tagged in Shopify**cod-confirmed or cod-cancelled 4. **Ship confirmed orders**Filter by tag in Shopify admin Abandoned cart recovery ### Bring back carts with three timed reminders When a checkout is abandoned, ConvoBox sends up to three WhatsApp reminders with a link back to the same cart. Orders placed from those links are counted as recovered revenue. 1. **30 minutes**Friendly reminder with product photo and cart link 2. **24 hours**Reminder with a coupon such as BACK10 3. **48 hours**Last call before the coupon expires 4. **Recovered**Order credited to the reminder that won it ## Collect WhatsApp numbers right on your store Two storefront tools that fill your WhatsApp list with customers who asked to hear from you. Both save the number with the opt-in tick box ticked, and both are added from Shopify's theme editor. WhatsApp updates popup ### Show your offer and ask for the number A popup on your storefront shows a banner image with your offer and asks for a WhatsApp number and consent. You choose the banner image and height, heading, text, button label, consent text and the message shown after subscribing, then switch it on under App embeds in the theme editor. 1. **Visitor sees your offer**Banner, heading and text in your words 2. **Enters a WhatsApp number**Country code, number and an opt-in tick box 3. **Becomes a contact**Ready for broadcasts and drips in ConvoBox Back-in-stock Notify me ### Keep the shoppers who wanted a sold-out product On a sold-out product page, customers see a box that says "Get a WhatsApp message when it's available". They enter their number, tick the consent box, and ConvoBox sends them a WhatsApp message the moment the product is restocked. Demand you already had becomes an order. 1. **Product sells out**The Notify me box appears on the page 2. **Customer leaves a number**Saved with consent 3. **Restock message goes out**With a one-tap link to buy A worked example · sample numbers ### The Indigo Linen Shirt sells out on a Tuesday Bloom Studio sells a linen shirt that sold out in size M. Instead of losing those shoppers, the Notify me box keeps them. 1. Tue · 11:02**Rohan opens the shirt, size M. It is sold out.**The product page shows the Notify me box. He types his WhatsApp number, ticks the consent box and taps Notify me. 2. Tue to Thu**46 more shoppers do the same.**Each number is saved in ConvoBox with its consent, linked to the product and size they wanted. 3. Thu · 13:05**You add 14 pieces back in Shopify.**Nothing else to do. ConvoBox sees the restock on its own. 4. Thu · 13:05**Everyone waiting gets a WhatsApp message.**Rohan taps Buy now and lands on the product page with size M ready. With only 14 pieces, the first shoppers to reply get them. **What you can change:** the popup heading, text, button label, consent line and the message shown after subscribing, the banner image and its height, and the wording and image of the restock message. ## The order lifecycle on WhatsApp From checkout to the next purchase, each Shopify event sends the right message. 1. CheckoutOrder confirmedItems, total and order link. 2. COD ordersCOD confirmedAnswer tagged on the order. 3. FulfilledShippedCourier and AWB with tracking. 4. Delivery dayOut for deliveryKeep cash ready alert. 5. DeliveredReviewRating request after delivery. 6. Day 25ReorderRefill reminder with one-tap link. ## See exactly what WhatsApp earned Tracking links and a store pixel credit each order to the automation or campaign that brought it in. No spreadsheets. ## How to set up the ConvoBox Shopify app About two minutes, no code. These are the real steps. 1. 01 Install ConvoBox from the Shopify App StoreOpen the ConvoBox listing, click Install and approve access to orders, customers and checkouts.Works with any Shopify planNo theme code changes 2. 02 Connect your WhatsApp Business API numberSign in to ConvoBox and connect your number through Meta's embedded signup.Official Meta Tech Partner onboarding 3. 03 Switch on the automations you wantStart with order updates, COD confirmation and cart recovery, then add growth automations.Pre-written templates included 4. 04 Edit text, timing and couponsChange wording, images, buttons, coupon codes and delays. Templates go to Meta for approval.Variables for name, order, items and total 5. 05 Watch recovered revenueThe dashboard credits each order to the automation or campaign behind it.Abandoned cart, campaign and automation revenue ## Shopify stores on ConvoBox What store owners say, and what they get from the app. > Convobox has made managing customer communication for our Shopify store much easier. The WhatsApp integration helps us stay connected with customers, send automated order updates, recover abandoned carts, and keep customers informed throughout their shopping journey. Features like automated notifications and WhatsApp messaging help us reduce manual work and respond to customers more efficiently. It’s a useful solution for streamlining customer communication and creating a better post-purchase experience for our business. Recovered in just 7 days > Thathaas Clothing recovered 50K+ through abandoned cart recovery in its first 7 days on ConvoBox. What Whizzo Fashions finds helpful > Whizzo Fashions finds the automatic order confirmation and delivery detail messages the most helpful part of the app. Cart recovery rate > “The seamless Shopify integration synced our inventory in one click. Our abandoned cart recovery rate jumped to 42% in under three weeks.” ## Watch an abandoned cart come back Ananya leaves a dress in her cart. ConvoBox sends a timed drip, she checks out, and the sale is credited to WhatsApp. ## Shopify WhatsApp questions Short, direct answers. Still unsure? [Message the team on WhatsApp](https://wa.me/917338519445?text=Hi%20ConvoBox%20team%2C%20I%27d%20like%20to%20know%20more%20about%20ConvoBox.). ### Is ConvoBox available on the Shopify App Store? Yes. Install it from [apps.shopify.com/convobox](https://apps.shopify.com/convobox), then connect your WhatsApp Business API number. ### How does COD confirmation on WhatsApp work? When a cash-on-delivery order is placed, ConvoBox sends a WhatsApp message with Confirm and Cancel buttons. The answer is written back to the Shopify order as a tag, so your team ships only confirmed orders. ### How does abandoned cart recovery work? When a checkout is abandoned, ConvoBox sends up to three timed WhatsApp reminders with a link back to the same cart and an optional coupon. Orders placed from those links are counted as recovered revenue. ### Which order updates can ConvoBox send? Order confirmation, fulfilment, in transit, out for delivery, delivered, return, refund and cancellation, plus product feedback after delivery. ### Can I run marketing campaigns from Shopify data? Yes. Segment by order count, spend, products or location, and run first-purchase welcome, upsell, cross-sell, cart value upsell, repeat purchase reminders, win-back, price drop, low stock and new product alerts. A WhatsApp updates popup and a back-in-stock Notify me box collect numbers from your store with consent. ### How is recovered revenue tracked? ConvoBox uses tracking links and a store pixel to attribute each order to the WhatsApp message that led to it, and reports abandoned cart, campaign and automation revenue separately. ### Do I need to edit my Shopify theme or write code? No. ConvoBox installs from the Shopify App Store and works from Shopify events. Message text, timing and coupons are edited inside ConvoBox. ### Can I change the message text of each automation? Yes. Every automation uses a WhatsApp template you can edit, including images, buttons, variables and coupon codes. Changes are submitted to Meta for approval. ### How do I see which orders WhatsApp brought in? The Shopify dashboard in ConvoBox credits each order to the automation or campaign that led to it, using tracking links and a store pixel. ### How do I collect WhatsApp numbers from my store? Use the WhatsApp updates popup, which shows your offer and asks for a number with consent, and the back-in-stock Notify me box on sold-out product pages. Both are switched on from Shopify's theme editor and the numbers land in ConvoBox as contacts. ### How does the back-in-stock reminder work? When a product is sold out, customers can leave their WhatsApp number on the product page. When you restock, ConvoBox sends each of them a WhatsApp message with a link to buy. ### Which plan do I need for the Shopify app? Launch sends order confirmation, return, cancellation and refund updates. Grow adds shipping and delivery tracking, COD confirmation, the number-capture popup, the back-in-stock Notify me button and payment links. Scale adds the growth automations such as upsell, repeat purchase and win-back. See the [pricing page](https://www.convobox.in/pricing/). ## Works together with the rest of ConvoBox - [**WhatsApp Broadcast**Send approved templates to thousands, schedule them and retry failed numbers.](https://www.convobox.in/whatsapp-broadcast/) - [**Chatbot & Workflow Builder**Trigger-based chatbots with conditions, delays, buttons, lists and forms.](https://www.convobox.in/whatsapp-chatbot-workflow/) - [**WhatsApp CRM**Pipelines, deals, tickets, tasks and owners built on every chat.](https://www.convobox.in/whatsapp-crm/) - [**Shared Team Inbox**One WhatsApp number for the whole team, with assignment and notes.](https://www.convobox.in/team-inbox/) - [**WhatsApp Commerce**Catalog, orders, payments and delivery tracking inside the chat.](https://www.convobox.in/whatsapp-ecommerce/) - [**Templates & WhatsApp Flows**Marketing, utility, carousel and Flow templates, plus native WhatsApp forms.](https://www.convobox.in/whatsapp-templates-flows/) - [**AI Agents**AI agents that answer, qualify and hand over on WhatsApp. Voice agent in development.](https://www.convobox.in/whatsapp-ai-agent/) - [**ConvoBox MCP for Claude**Connect Claude to ConvoBox and work with contacts, chats and campaigns in plain English.](https://www.convobox.in/claude-mcp/) - [**Meta Ads Integration**Auto-tag click-to-WhatsApp leads, sync Lead Ads forms to the CRM and send CRM signals back to Meta.](https://www.convobox.in/meta-ads/) - [**Android Team Inbox App**The full shared team inbox on Android, with admin and agent login.](https://www.convobox.in/android-app/) Get started today ## Install ConvoBox on your Shopify store Connect your number to the official WhatsApp Business API and launch your first broadcast, chatbot or Shopify automation the same day. - 7-day free trial - No credit card - Official Meta Tech Partner - Hand-held onboarding --- Source: https://www.convobox.in/shopify-whatsapp/ · © ConvoBox Inc