--- title: "Shared WhatsApp Team Inbox – Many Agents, One Number | ConvoBox" description: "Let your whole team answer WhatsApp from one number: assign chats, add private notes, snooze, move CRM stages, send the catalog and use quick replies." url: https://www.convobox.in/team-inbox/ publisher: ConvoBox Inc --- ConvoBox · Shared Team Inbox # Shared WhatsApp team inbox for one number Stop passing one phone around the office. Every agent answers from the same official WhatsApp number on their own login, with assignment, notes, quick replies and the customer's full history. ## What is a shared WhatsApp team inbox? A shared WhatsApp team inbox lets several people reply from one business WhatsApp number at the same time, each on their own login. - ConvoBox adds chat assignment, private notes, snooze, CRM stage, contact details, quick replies and catalog sharing to every conversation. ### Read the full explanation ## One shared phone vs the ConvoBox inbox Passing one phone around the office breaks as soon as you have more than two people answering. | | Shared phone or WhatsApp Web | ConvoBox shared inbox | | --- | --- | --- | | People replying at the same time | One device at a time | Every agent, own login | | Assign a chat to a person or team | — | | | Private notes on a customer | — | | | See who replied and how fast | — | | | CRM stage, deals and tickets next to the chat | — | | | Quick replies and saved assets | Limited | | | Chats stay when staff leave | — | | | Access control by role | — | | | Android app for agents | — | | ## Built for admins and agents Each person sees what their role allows, on the web and in the Android app. ### Admin Runs the inbox and the team. - Sees every chat and team - Creates agents and teams - Sets access control - Assigns and reassigns chats - Reads agent analytics ### Agent Answers customers. - Sees own and team chats - Replies, notes and snoozes - Uses quick replies and assets - Sends the catalog - Updates CRM stage ## Watch a chat get assigned and solved A delayed-order complaint arrives. Watch it reach the right agent, get a private note, and close. ## Everything an agent needs beside the chat One screen: the conversation on the left, the customer on the right. - Agent and team assignmentAssign chats to a person or a team; round robin spreads the load. - Lists and filtersMine, unassigned, team, snoozed, by tag or by CRM stage. - CRM stage in the chatSee and change the contact's pipeline stage without leaving the inbox. - Contact timelineEvery broadcast, order, stage change and note in date order. - Private notesTag teammates and discuss a customer inside the thread. - SnoozeHide a chat until a set time; it returns when the customer replies. - AssetsSend saved images, PDFs and videos in two clicks. - Send catalog in chatShare products or the full catalog from the inbox. - Quick repliesSaved answers with shortcuts and variables for common questions. - Access controlChoose what each agent and team can see and do. - Ad source tagsChats from click-to-WhatsApp ads arrive tagged with the campaign and ad. - Agent analyticsResponse time and chats handled per agent on Grow and Scale. - Unsubscribe handlingOpt-outs are respected across inbox and broadcasts. ## How to set up the shared inbox The real steps to get your team answering from one number. 1. 01 Invite your agentsAdd teammates by email. Each person gets their own ConvoBox login.2 logins on Launch, 5 on Grow, 10 on Scale, extra logins as add-ons 2. 02 Create teamsGroup agents into Sales, Support, Logistics or any team you need.An agent can be in several teams 3. 03 Set access controlChoose which chats, contacts and settings each role and team can see.Hide exports and broadcasts from agentsLimit agents to their team's chats 4. 04 Turn on assignmentAssign by hand, from a workflow, or by round robin among online agents.Round robin on ScaleUnassigned view for leftovers 5. 05 Add quick replies and assetsSave common answers with shortcuts and variables, and upload images and PDFs agents send often.Type / to search quick replies ## Teams that share one WhatsApp number From a two-person shop to a support floor. Electronics retail ### Store staff on one number Yes, the Samsung S24 is in stock at our T. Nagar store. Shall I hold one for you? **Result:** Every salesperson answers from the shop's official number. D2C support ### Order issue desk Sorry about that! I have raised a replacement. You will get it in 3 days. **Result:** Order chats routed to support, sales chats to sales. Hospital ### Front desk and departments Your report is ready. Dr. Anand's team will message you about the next visit. **Result:** Chats move between reception and departments with notes. Printing ### Proof approvals Here is your visiting-card proof. Reply APPROVE to print. **Result:** Designers and the counter share each customer's thread. Tourism ### Booking desk Weekend tickets for 4 confirmed. Gates open at 10 AM. **Result:** Peak-day enquiries split across agents automatically. Coaching ### Counsellor team Hi, this is Ravi, your counsellor. Let us find the right batch for you. **Result:** Each student keeps one owner across months. ## What a shared inbox fixes - **1**Number for the businessCustomers message one number; the team behind it can grow. - **0**Chats lost when staff leaveConversations belong to the business, not a personal phone. - **2 · 5 · 10**Team logins by plan2 on Launch, 5 on Grow, 10 on Scale. Extra logins can be added on Grow and Scale. - **Live**Agent analyticsSee who is answering, how fast, and what is waiting. ## Team inbox questions Short, direct answers. Still unsure? [Message the team on WhatsApp](https://wa.me/917338519445?text=Hi%20ConvoBox%20team%2C%20I%27d%20like%20to%20know%20more%20about%20ConvoBox.). ### Can multiple people use one WhatsApp number at the same time? Yes. With ConvoBox on the WhatsApp Business API, any number of agents can reply from the same number at once, each with their own login. ### How are chats assigned to agents? Manually from the inbox, automatically from a workflow's assign node, or by round robin among online agents in a team (Scale plan). ### Can I restrict what an agent sees? Yes. Access control lets you limit agents to their own chats or their team's, and hide settings, exports or broadcasts. ### What does snooze do? Snooze hides a chat until the time you choose. It comes back to the top at that time, or earlier if the customer replies. ### Can agents send products from the inbox? Yes. Agents can send a single product, a product list or the whole WhatsApp catalog from the chat. ### How many agents can I add? Launch includes 2 team logins, Grow 5 and Scale 10. On Grow an extra login costs ₹499 a month, and on Scale ₹399 a month. See the [pricing page](https://www.convobox.in/pricing/). ### Can two agents reply to the same customer? Yes, but assignment keeps it clear. A chat assigned to Sarah shows her name to everyone, and others can leave private notes instead of replying. ### Can I see which ad a chat came from? Yes. With the [Meta Ads integration](https://www.convobox.in/meta-ads/), chats from click-to-WhatsApp ads are tagged with the campaign and ad automatically, and you can filter the inbox by ad. ### Is there a mobile app for the inbox? Yes. The [ConvoBox Android app](https://www.convobox.in/android-app/) gives admins and agents the full shared inbox on their phone. ## Works together with the rest of ConvoBox - [**WhatsApp Broadcast**Send approved templates to thousands, schedule them and retry failed numbers.](https://www.convobox.in/whatsapp-broadcast/) - [**Chatbot & Workflow Builder**Trigger-based chatbots with conditions, delays, buttons, lists and forms.](https://www.convobox.in/whatsapp-chatbot-workflow/) - [**WhatsApp CRM**Pipelines, deals, tickets, tasks and owners built on every chat.](https://www.convobox.in/whatsapp-crm/) - [**WhatsApp Commerce**Catalog, orders, payments and delivery tracking inside the chat.](https://www.convobox.in/whatsapp-ecommerce/) - [**Shopify WhatsApp App**Order updates, COD confirmation, abandoned cart recovery and revenue tracking.](https://www.convobox.in/shopify-whatsapp/) - [**Templates & WhatsApp Flows**Marketing, utility, carousel and Flow templates, plus native WhatsApp forms.](https://www.convobox.in/whatsapp-templates-flows/) - [**AI Agents**AI agents that answer, qualify and hand over on WhatsApp. Voice agent in development.](https://www.convobox.in/whatsapp-ai-agent/) - [**ConvoBox MCP for Claude**Connect Claude to ConvoBox and work with contacts, chats and campaigns in plain English.](https://www.convobox.in/claude-mcp/) - [**Meta Ads Integration**Auto-tag click-to-WhatsApp leads, sync Lead Ads forms to the CRM and send CRM signals back to Meta.](https://www.convobox.in/meta-ads/) - [**Android Team Inbox App**The full shared team inbox on Android, with admin and agent login.](https://www.convobox.in/android-app/) Get started today ## Give your team one WhatsApp number Connect your number to the official WhatsApp Business API and launch your first broadcast, chatbot or Shopify automation the same day. - 7-day free trial - No credit card - Official Meta Tech Partner - Hand-held onboarding --- Source: https://www.convobox.in/team-inbox/ · © ConvoBox Inc