--- title: "WhatsApp Commerce – Catalog, Orders, Payments & Delivery | ConvoBox" description: "Sell on WhatsApp: connect your catalog, take orders in the chat, collect payments with Razorpay or PayU, and send delivery updates automatically." url: https://www.convobox.in/whatsapp-ecommerce/ publisher: ConvoBox Inc --- ConvoBox · WhatsApp Commerce # Sell, collect payment and ship on WhatsApp Customers browse your catalog, add to cart and pay inside WhatsApp. ConvoBox records the order, sends the payment link, and pushes shipping updates from your delivery partner. ## What is WhatsApp commerce? WhatsApp commerce means selling inside a WhatsApp chat: the customer sees products from your WhatsApp catalog, places an order as a cart message, pays through a payment link or WhatsApp payment, and receives order and delivery updates in the same thread. - ConvoBox connects each of these steps. ### Read the full explanation ## An order, start to finish, inside one chat Every step below happens in the same WhatsApp thread, recorded on the orders page. 1. Step 1Browse the catalogProducts with photos, prices and sizes. 2. Step 2Send the cartThe cart arrives as an order in ConvoBox. 3. Step 3Pay in the chatRazorpay or PayU link: UPI, cards, wallets. 4. Step 4Ship with trackingShipment and AWB from your delivery partner. 5. Step 5DeliveredDelivery update and a thank-you message. ## Order messages your customers receive Utility templates for each step of a WhatsApp order. ## WhatsApp commerce features From product discovery to delivered, with no website redirect. - Connect catalogSync products, prices, images and stock to your WhatsApp catalog. - Orders pageEvery WhatsApp cart becomes an order with status and customer details. - PaymentsCollect by Razorpay or PayU links: UPI, RuPay, Visa, cards, netbanking, wallets. - Delivery integrationCreate shipments and send tracking from your delivery partner, including Delhivery. - Order notificationsConfirmed, packed, shipped, out for delivery and delivered messages. - Send products in chatAgents share single products or lists from the team inbox. - Commerce chatbotsProduct finder, size help and reorder flows on the workflow builder. - Order analyticsOrders, revenue and payment status by day. - Customer recordsOrders appear on the contact timeline in the CRM. ## How to start selling on WhatsApp The real setup steps. Catalog, payment links, the orders page and Delhivery or Gativia shipping updates come with Grow; Shopify growth automations with Scale. 1. 01 Add your products to the catalogCreate products with name, price, images and stock, or sync them from your store.Sizes and variantsStock levels 2. 02 Connect Razorpay or PayULink your payment gateway account so ConvoBox can create payment links for each order.UPI, cards, netbanking, walletsOrders marked paid automatically 3. 03 Connect your delivery partnerLink your courier account so shipments and tracking updates flow into the chat.AWB and tracking link in WhatsAppDelivery status on the orders page 4. 04 Share the catalogSend products in broadcasts, chatbot replies and from the team inbox.Single product or full catalogCarousel templates for promotions ## Watch an order happen inside WhatsApp A sneaker store sells straight from its catalog. Every step below happens in the same chat. ## Businesses selling on WhatsApp Small catalogs and large ones, the flow is the same. Sneaker store ### Catalog to checkout Cloud Court sneakers, size 9, ₹9,999. Tap below to pay by UPI. **Result:** Customers buy without visiting a website. Bakery ### Cake pre-orders Your 1 kg Belgian chocolate cake is booked for Saturday 5 PM. Pay ₹500 advance to confirm. **Result:** Advance payments cut no-show orders. Grocery ### Weekly basket Your usual basket: milk, eggs, atta, vegetables. ₹1,240. Shall we deliver today? **Result:** Repeat orders in one tap. Ayurveda brand ### Refill reminder Your hair oil should be running low. Reorder now and get free shipping. **Result:** Predictable repeat revenue. Printing shop ### Quote and pay 500 visiting cards, matte finish: ₹1,150. Pay to start printing today. **Result:** Jobs start the moment payment arrives. Furniture ### Delivery slot Your sofa ships tomorrow. Choose a delivery slot. **Result:** Fewer failed deliveries. ## Why sell inside WhatsApp - **0**Website redirectsBrowsing, cart and payment happen in the chat. - **UPI**and every major methodRazorpay and PayU cover UPI, cards, netbanking and wallets. - **1**Thread per customerOrder, payment, delivery and support history together. - **Auto**Delivery updatesCustomers stop asking where their order is. ## WhatsApp commerce questions Short, direct answers. Still unsure? [Message the team on WhatsApp](https://wa.me/917338519445?text=Hi%20ConvoBox%20team%2C%20I%27d%20like%20to%20know%20more%20about%20ConvoBox.). ### Can customers pay inside WhatsApp? Yes. ConvoBox sends a payment request linked to Razorpay or PayU. Customers pay by UPI, cards, netbanking or wallets, and the order is marked paid automatically. ### What is a WhatsApp catalog? A WhatsApp catalog is a product list attached to your business account. Customers browse products, see prices and images, and send a cart to you as an order. ### Do I need a website to sell on WhatsApp? No. With the catalog, orders page and payments you can sell entirely on WhatsApp. If you have a Shopify store, the Shopify app adds order automation on top. ### Which delivery partners does ConvoBox integrate with? ConvoBox integrates with delivery apps such as Delhivery to create shipments and send tracking updates. Contact us for other partners. ### Which plan includes WhatsApp commerce? The WhatsApp catalog, payment links (Razorpay, PayU), the orders page and Delhivery and Gativia shipping updates are on Grow and Scale. The Shopify growth automations, such as upsell, repeat purchase and win-back, are on Scale. See the [pricing page](https://www.convobox.in/pricing/) for plan details. ### Can customers pay without leaving WhatsApp? They tap Pay now in the chat and complete the payment on the gateway page, then return to the same conversation. The order is marked paid automatically. ## Works together with the rest of ConvoBox - [**WhatsApp Broadcast**Send approved templates to thousands, schedule them and retry failed numbers.](https://www.convobox.in/whatsapp-broadcast/) - [**Chatbot & Workflow Builder**Trigger-based chatbots with conditions, delays, buttons, lists and forms.](https://www.convobox.in/whatsapp-chatbot-workflow/) - [**WhatsApp CRM**Pipelines, deals, tickets, tasks and owners built on every chat.](https://www.convobox.in/whatsapp-crm/) - [**Shared Team Inbox**One WhatsApp number for the whole team, with assignment and notes.](https://www.convobox.in/team-inbox/) - [**Shopify WhatsApp App**Order updates, COD confirmation, abandoned cart recovery and revenue tracking.](https://www.convobox.in/shopify-whatsapp/) - [**Templates & WhatsApp Flows**Marketing, utility, carousel and Flow templates, plus native WhatsApp forms.](https://www.convobox.in/whatsapp-templates-flows/) - [**AI Agents**AI agents that answer, qualify and hand over on WhatsApp. Voice agent in development.](https://www.convobox.in/whatsapp-ai-agent/) - [**ConvoBox MCP for Claude**Connect Claude to ConvoBox and work with contacts, chats and campaigns in plain English.](https://www.convobox.in/claude-mcp/) - [**Meta Ads Integration**Auto-tag click-to-WhatsApp leads, sync Lead Ads forms to the CRM and send CRM signals back to Meta.](https://www.convobox.in/meta-ads/) - [**Android Team Inbox App**The full shared team inbox on Android, with admin and agent login.](https://www.convobox.in/android-app/) Get started today ## Turn your WhatsApp into a store Connect your number to the official WhatsApp Business API and launch your first broadcast, chatbot or Shopify automation the same day. - 7-day free trial - No credit card - Official Meta Tech Partner - Hand-held onboarding --- Source: https://www.convobox.in/whatsapp-ecommerce/ · © ConvoBox Inc