Acceptable Use and WhatsApp Messaging Policy

Scope

This policy applies to everyone using ConvoBox to send or receive WhatsApp messages. It forms part of the Terms and Conditions. You must also follow Meta's WhatsApp Business Messaging Policy, the WhatsApp Business Terms and Meta's Commerce Policy. If Meta's rules change, the latest Meta rules apply.

Opt-in

You may contact people on WhatsApp only if they have given you their phone number and opted in to receive messages from you.

• You decide how to collect opt-in, for example a checkbox, a form, a chat, or a click-to-WhatsApp ad.
• Your opt-in must clearly state your business name and what kind of messages the person will get.
• Opt-in must be valid under the law that applies to you, including India's data protection law.
• Keep a record of when and how each person opted in. We may ask you to show it.
• Do not buy, rent or scrape phone number lists.

Opt-out

Respect every opt-out, whether the person says it on WhatsApp or outside it, such as by phone, email or in store.

• Give people a clear way to stop messages, and act on requests promptly.
• Do not message someone again for the same purpose after they opt out.
• If a person blocks you or reports you, treat it as a signal to stop.

No spam

• No unsolicited bulk messages or messages to numbers without opt-in.
• No repeated messages that people have not asked for, or messages sent at unreasonable frequency.
• No misleading content, fake urgency or false claims.
• No messages that hide who you are.

Prohibited content and uses

You must not use ConvoBox to send or support:

• Illegal goods, services or activity
• Fraud, phishing, scams or impersonation
• Harassment, threats, hate or abuse
• Content that is sexual, violent or exploitative, and anything involving minors in a harmful way
• Malware or harmful links
• Content or products that Meta's Commerce Policy and Business Messaging Policy ban or restrict
• Violations of anyone's privacy, intellectual property or data protection rights
• Attempts to bypass limits, reverse engineer the platform or interfere with other users

Quality rating and messaging limits

Meta rates the quality of your WhatsApp number based on how recipients react, including blocks and reports. A low quality rating can lower your messaging limits or restrict the number. Keep quality high by messaging only opted-in people, sending relevant content and making opt-out easy. Read more on the quality rating and opt-in glossary entries.

Templates

Message templates must follow Meta's template rules and be in the right category. Submitting content in the wrong category to avoid charges may lead to rejection or action by Meta.

Enforcement

If we find or are told of a breach, we may take one or more of these steps, depending on how serious it is:

1. Ask you to fix the issue or send a warning.
2. Limit or pause features such as broadcasts.
3. Suspend the account while we look into it.
4. Terminate the account.
5. Report to Meta or the authorities where the law or Meta's rules require it.

We may act without notice where there is a risk of harm, a legal demand or action from Meta. Fees paid are handled under the Refund and Cancellation Policy.

Reporting abuse

If you received an unwanted message sent through ConvoBox, or you see a breach of this policy, write to info@convobox.in with the phone number involved and a screenshot if you can. You can also block and report the sender in WhatsApp. For wider complaints, see Grievance Redressal.