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ConvoBox · Shopify WhatsApp App

Every Shopify order, on WhatsApp

Install ConvoBox from the Shopify App Store. Order updates go out on their own, COD orders are confirmed and tagged before they ship, abandoned carts come back, and you see the revenue each message earned.

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  • Listed on the Shopify App Store
  • Number-capture popup and Notify me button
  • 24 automations and tools
Order #2291COD · pending
Floral Silk Midi DressSize M · ₹2,499
Ananya R.cod-confirmed
9:41
‹Bloom StudioBusiness account

Confirm your order

Hi Ananya, please confirm your cash-on-delivery order #2291 for ₹2,499 so we can ship it today.

10:02
Confirm orderCancel order

Confirm order

10:03 ✓✓

Confirmed! 🎉 Your order ships today.

10:03
+
Tap a button
Available on theShopify App Store42%cart recovery · Wyll Store24ready-made automations

What is a Shopify WhatsApp integration?

A Shopify WhatsApp integration connects your Shopify store to the WhatsApp Business API so store events (orders, fulfilments, abandoned checkouts, refunds) send WhatsApp messages automatically.

  • ConvoBox also tags COD orders after confirmation and tracks the revenue each WhatsApp message recovers.
Read the full explanation

ConvoBox is listed on the Shopify App Store and installs in a few clicks, with ready-made automations for order confirmation, shipping with AWB tracking, out-for-delivery and delivered alerts, COD confirmation with order tags, abandoned cart recovery with up to three reminders, and review requests after delivery. Every message uses an approved WhatsApp template, can include product images and buttons, and is reported with delivery, read and click data. Shopify stores in India use the integration to reduce return-to-origin losses on cash-on-delivery orders, recover abandoned carts, and cut "where is my order?" support tickets by keeping customers updated automatically.

Pick a Shopify automation, see the message

24 ready-made automations and storefront tools in six groups, plus revenue tracking. Choose a group, then an automation, and the phone shows exactly what your customer receives.

Turn store visitors into WhatsApp contacts, with their consent.

WhatsApp updates popup When: Visitor lands on your storeShow your offer banner and collect a WhatsApp number with an opt-in tick box. Turn it on from the theme editor under App embeds.
Back-in-stock Notify me When: Customer opens a sold-out productA box on the product page: "Get a WhatsApp message when it is available". The number is saved with consent.
Back-in-stock message When: Inventory restockedEveryone who tapped Notify me gets a WhatsApp message the moment the product is back.
9:41
‹Bloom StudioBusiness account

Good news, Rohan! The Indigo Linen Shirt in M is back. Only 14 pieces this time.

13:05
Buy now
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Tap a button

Utility messages from Shopify order events.

Order confirmation When: Order createdItems, total and order link the moment checkout completes.
Order shipped When: Fulfilment createdCourier, AWB and a tracking button when you fulfil the order.
Out for delivery When: Courier status: out for deliveryA delivery-day alert so someone is home and cash is ready.
Delivered When: Courier status: deliveredDelivery confirmation with a quick rating request.
Refund processed When: Refund createdRefund amount and timeline, so customers stop asking.
Order cancelled When: Order cancelledA clear cancellation note with a link to shop again.
9:41
‹Bloom StudioBusiness account

Hi Ananya, thanks for your order #2291! 🎉 1 × Floral Silk Midi Dress Total ₹2,499

10:02
View order
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Tap a button
9:41
‹Bloom StudioBusiness account

Your order has shipped 📦

Order #2291 is on its way with Delhivery. AWB 7731 0042 · expected Thursday

16:40
Track order
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Tap a button
9:41
‹Bloom StudioBusiness account

Out for delivery 🚚

Your order #2291 arrives today before 7 PM. Please keep ₹2,499 ready for cash on delivery.

09:15
Track orderReschedule
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Tap a button
9:41
‹Bloom StudioBusiness account

Delivered 🎉

Your order #2291 has been delivered. How do you like your dress?

18:12
Love it ⭐⭐⭐⭐⭐Need help
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Tap a button
9:41
‹Bloom StudioBusiness account

Refund processed

Hi Ananya, your refund of ₹2,499 for order #2291 has been processed. It will reach your account in 5–7 working days.

12:30
Talk to us
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Tap a button
9:41
‹Bloom StudioBusiness account

Order cancelled

Your order #2288 has been cancelled as requested. Changed your mind? Your cart is saved.

11:05
Shop again
+
Tap a button

Confirm COD orders before you ship them.

COD confirmation When: COD order createdConfirm and Cancel buttons; the answer is written to the Shopify order as a tag.
Confirmation reminder When: No answer after 6 hoursA second nudge before the order is held.
Prepaid offer When: COD order confirmedOffer a small discount to switch to prepaid and cut cash handling.
9:41
‹Bloom StudioBusiness account

Confirm your order

Hi Ananya, please confirm your cash-on-delivery order #2291 for ₹2,499 so we can ship it today.

10:02
Confirm orderCancel order
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Tap a button
Order taggedcod-confirmed
9:41
‹Bloom StudioBusiness account

Still want your order?

We are holding order #2291 (₹2,499) for you. Tap confirm and we will ship it today.

16:02
Confirm orderCancel order
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Tap a button
9:41
‹Bloom StudioBusiness account

Pay now, save ₹50

Pay online for order #2291 and get ₹50 off. Same delivery date.

10:05
Pay ₹2,449 nowKeep cash on delivery
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Tap a button

Bring abandoned checkouts back.

Reminder 1 · 30 minutes When: Checkout abandonedProduct photo and a one-tap link back to the same cart.
Reminder 2 · 24 hours When: Still not orderedAdds a coupon to tip the decision.
Reminder 3 · 48 hours When: Still not orderedA last call before the coupon expires.
Cart value upsell When: Cart below free-shipping valueA nudge to add a little more and unlock free shipping.
9:41
‹Bloom StudioBusiness account

You left something behind 🛍️ Hi Ananya, your Floral Silk Midi Dress (₹2,499) is still in your cart.

10:32
Complete my order
+
Tap a button
9:41
‹Bloom StudioBusiness account
10% OFF · BACK10

Still thinking, Ananya? Use BACK10 for 10% off your cart, valid for 24 hours.

09:30
Complete my orderCopy code BACK10
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Tap a button
9:41
‹Bloom StudioBusiness account

Last chance ⏳

Your cart and code BACK10 expire tonight. Only 3 Floral Midi Dresses left in your size.

19:00
Complete my order
+
Tap a button
9:41
‹Bloom StudioBusiness account

You are ₹301 away from free shipping 🚚 Add the Indigo Linen Shirt (₹1,850) and save on delivery.

14:20
Add to cart
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Tap a button

Grow revenue from customers you already have.

First purchase welcome When: First order placedWelcome a new customer and introduce the brand.
Cross-sell When: 2 days after deliverySuggest products that go with what they bought.
Repeat purchase reminder When: 25 days after deliveryTimed to how long a consumable lasts.
Win-back offer When: No order in 90 daysBring lapsed customers back with an offer.
Product feedback When: 2 days after deliveryAsk for a rating while the purchase is fresh.
9:41
‹Bloom StudioBusiness account

Welcome to Bloom Studio 💜

Hi Ananya, thank you for your first order! Here is ₹150 off your next one: WELCOME150

10:10
Explore new arrivals
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Tap a button
9:41
‹Bloom StudioBusiness account

Pairs beautifully with your Floral Midi Dress 👇

11:00
Cotton kurta

₹1,499

View
Linen shirt

₹1,850

View
Court sneakers

₹3,999

View
+
Tap a button
9:41
‹Herbal RootsBusiness account

Hi Priya, your argan hair oil should be running low. Reorder now and get free shipping.

11:00
Reorder in one tap
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Tap a button
9:41
‹Bloom StudioBusiness account
We miss you 💜

Hi Rohan, it has been a while! Here is ₹200 off your next order this week.

18:00
Shop nowCopy code COMEBACK
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Tap a button
9:41
‹Bloom StudioBusiness account

How did we do?

Hi Ananya, how would you rate your Floral Silk Midi Dress?

18:30
⭐⭐⭐⭐⭐ Loved itIt was okayNot happy
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Tap a button

Turn demand you already have into orders.

Price drop alert When: Price lowered on a watched productTell interested shoppers the moment it gets cheaper.
Low stock alert When: Stock falls below 5Create urgency for shoppers who were browsing.
New product launch When: New product publishedAnnounce launches to the right segment.
9:41
‹Bloom StudioBusiness account

Price drop 📉 The Court Sneakers you viewed are now ₹3,199 (was ₹3,999).

12:00
Buy now
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Tap a button
9:41
‹Bloom StudioBusiness account

Only 3 left! The Floral Silk Midi Dress in your size is almost sold out.

17:45
Grab yours
+
Tap a button
9:41
‹Bloom StudioBusiness account

Just launched ✨ The festive cotton kurta collection, 12 new colours.

10:00
See the collection
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Tap a button

Watch ConvoBox for Shopify in action

A walkthrough of WhatsApp automation for Shopify: cart recovery, COD confirmation and order notifications, inside the ConvoBox dashboard.

The two automations that pay for ConvoBox

Most Shopify stores start with COD confirmation and abandoned cart recovery. Here is exactly how each one works.

COD confirmation

Stop shipping orders nobody will accept

When a cash-on-delivery order is placed, ConvoBox sends a WhatsApp message with Confirm and Cancel buttons. The answer is written back to the Shopify order as a tag, so your team ships only confirmed orders.

  1. Order placed with CODShopify sends the order to ConvoBox
  2. Confirmation sentConfirm and Cancel buttons on WhatsApp
  3. Order tagged in Shopifycod-confirmed or cod-cancelled
  4. Ship confirmed ordersFilter by tag in Shopify admin
9:41
‹Bloom StudioBusiness account

Confirm your order

Hi Ananya, please confirm your cash-on-delivery order #2291 for ₹2,499 so we can ship it today.

10:02
Confirm orderCancel order
+
Tap a button
Order #2291 taggedcod-confirmed

Abandoned cart recovery

Bring back carts with three timed reminders

When a checkout is abandoned, ConvoBox sends up to three WhatsApp reminders with a link back to the same cart. Orders placed from those links are counted as recovered revenue.

  1. 30 minutesFriendly reminder with product photo and cart link
  2. 24 hoursReminder with a coupon such as BACK10
  3. 48 hoursLast call before the coupon expires
  4. RecoveredOrder credited to the reminder that won it
9:41
‹Bloom StudioBusiness account

You left something behind 🛍️ Your Floral Silk Midi Dress (₹2,499) is still in your cart.

Mon 10:32
Complete my order

Still thinking? Use BACK10 for 10% off, valid 24 hours.

Tue 09:30
Complete my order
Order #2302 placed · ₹2,249 recovered
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Tap a button
₹2,249 recoveredReminder 2 · BACK10

Collect WhatsApp numbers right on your store

Two storefront tools that fill your WhatsApp list with customers who asked to hear from you. Both save the number with the opt-in tick box ticked, and both are added from Shopify's theme editor.

WhatsApp updates popup

Show your offer and ask for the number

A popup on your storefront shows a banner image with your offer and asks for a WhatsApp number and consent. You choose the banner image and height, heading, text, button label, consent text and the message shown after subscribing, then switch it on under App embeds in the theme editor.

  1. Visitor sees your offerBanner, heading and text in your words
  2. Enters a WhatsApp numberCountry code, number and an opt-in tick box
  3. Becomes a contactReady for broadcasts and drips in ConvoBox

Back-in-stock Notify me

Keep the shoppers who wanted a sold-out product

On a sold-out product page, customers see a box that says "Get a WhatsApp message when it's available". They enter their number, tick the consent box, and ConvoBox sends them a WhatsApp message the moment the product is restocked. Demand you already had becomes an order.

  1. Product sells outThe Notify me box appears on the page
  2. Customer leaves a numberSaved with consent
  3. Restock message goes outWith a one-tap link to buy

A worked example · sample numbers

The Indigo Linen Shirt sells out on a Tuesday

Bloom Studio sells a linen shirt that sold out in size M. Instead of losing those shoppers, the Notify me box keeps them.

  1. Tue · 11:02Rohan opens the shirt, size M. It is sold out.The product page shows the Notify me box. He types his WhatsApp number, ticks the consent box and taps Notify me.
  2. Tue to Thu46 more shoppers do the same.Each number is saved in ConvoBox with its consent, linked to the product and size they wanted.
  3. Thu · 13:05You add 14 pieces back in Shopify.Nothing else to do. ConvoBox sees the restock on its own.
  4. Thu · 13:05Everyone waiting gets a WhatsApp message.Rohan taps Buy now and lands on the product page with size M ready. With only 14 pieces, the first shoppers to reply get them.

What you can change: the popup heading, text, button label, consent line and the message shown after subscribing, the banner image and its height, and the wording and image of the restock message.

9:41
‹Bloom StudioBusiness account

Good news, Rohan! The Indigo Linen Shirt in M is back in stock. Only 14 pieces this time.

13:05
Buy now

Buy now

13:06 ✓✓
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Tap a button
46 shoppers notifiedIndigo Linen Shirt · M

The order lifecycle on WhatsApp

From checkout to the next purchase, each Shopify event sends the right message.

  1. Checkout

    Order confirmed

    Items, total and order link.

  2. COD orders

    COD confirmed

    Answer tagged on the order.

  3. Fulfilled

    Shipped

    Courier and AWB with tracking.

  4. Delivery day

    Out for delivery

    Keep cash ready alert.

  5. Delivered

    Review

    Rating request after delivery.

  6. Day 25

    Reorder

    Refill reminder with one-tap link.

See exactly what WhatsApp earned

Tracking links and a store pixel credit each order to the automation or campaign that brought it in. No spreadsheets.

app.convobox.in/shopify/revenue
WhatsApp revenue₹3,89,400
Orders from WhatsApp612
Carts recovered184
Return on spend12.5×

Revenue by day · last 30 days

Revenue by source

Abandoned cart drips₹1,62,300
Repeat purchase reminders₹64,900
Win-back offers₹41,200
Back in stock alerts₹27,800
Cross-sell and upsell₹19,600
Broadcast campaigns₹73,600

How to set up the ConvoBox Shopify app

About two minutes, no code. These are the real steps.

  1. 01

    Install ConvoBox from the Shopify App Store

    Open the ConvoBox listing, click Install and approve access to orders, customers and checkouts.

    • Works with any Shopify plan
    • No theme code changes
  2. 02

    Connect your WhatsApp Business API number

    Sign in to ConvoBox and connect your number through Meta's embedded signup.

    • Official Meta Tech Partner onboarding
  3. 03

    Switch on the automations you want

    Start with order updates, COD confirmation and cart recovery, then add growth automations.

    • Pre-written templates included
  4. 04

    Edit text, timing and coupons

    Change wording, images, buttons, coupon codes and delays. Templates go to Meta for approval.

    • Variables for name, order, items and total
  5. 05

    Watch recovered revenue

    The dashboard credits each order to the automation or campaign behind it.

    • Abandoned cart, campaign and automation revenue

Shopify stores on ConvoBox

What store owners say, and what they get from the app.

The Noon ClubIndia3 months using the appShopify App Store review
Convobox has made managing customer communication for our Shopify store much easier. The WhatsApp integration helps us stay connected with customers, send automated order updates, recover abandoned carts, and keep customers informed throughout their shopping journey. Features like automated notifications and WhatsApp messaging help us reduce manual work and respond to customers more efficiently. It’s a useful solution for streamlining customer communication and creating a better post-purchase experience for our business.
50K+

Recovered in just 7 days

Thathaas Clothing recovered 50K+ through abandoned cart recovery in its first 7 days on ConvoBox.
TThathaas ClothingFashion
Order confirmation and delivery details

What Whizzo Fashions finds helpful

Whizzo Fashions finds the automatic order confirmation and delivery detail messages the most helpful part of the app.
WWhizzo FashionsFashion
42%

Cart recovery rate

“The seamless Shopify integration synced our inventory in one click. Our abandoned cart recovery rate jumped to 42% in under three weeks.”
WWyll StoreE-commerce

Watch an abandoned cart come back

Ananya leaves a dress in her cart. ConvoBox sends a timed drip, she checks out, and the sale is credited to WhatsApp.

Shopify · Abandoned cart drip
  1. Shopify eventCheckout abandonedFloral Silk Midi Dress · ₹2,499
  2. DelayWait 30 minutesThen send reminder 1
  3. Delay + couponWait 23 hours, add BACK10Reminder 2 with 10% off
  4. ConversionOrder placed, revenue trackedCredited to the WhatsApp drip
Bloom Studio Official business account
Today

You left something behind 🛍️ Hi Ananya, your Floral Silk Midi Dress (₹2,499) is still in your cart.

10:02
Complete my order

Still thinking? Use BACK10 for 10% off, valid for the next 24 hours.

09:30
Complete my order

Complete my order

09:41 ✓✓

Order #2291 confirmed 🎉 We will send tracking once it ships.

09:44
Message

Shopify WhatsApp questions

Short, direct answers. Still unsure? Message the team on WhatsApp.

Is ConvoBox available on the Shopify App Store?

Yes. Install it from apps.shopify.com/convobox, then connect your WhatsApp Business API number.

How does COD confirmation on WhatsApp work?

When a cash-on-delivery order is placed, ConvoBox sends a WhatsApp message with Confirm and Cancel buttons. The answer is written back to the Shopify order as a tag, so your team ships only confirmed orders.

How does abandoned cart recovery work?

When a checkout is abandoned, ConvoBox sends up to three timed WhatsApp reminders with a link back to the same cart and an optional coupon. Orders placed from those links are counted as recovered revenue.

Which order updates can ConvoBox send?

Order confirmation, fulfilment, in transit, out for delivery, delivered, return, refund and cancellation, plus product feedback after delivery.

Can I run marketing campaigns from Shopify data?

Yes. Segment by order count, spend, products or location, and run first-purchase welcome, upsell, cross-sell, cart value upsell, repeat purchase reminders, win-back, price drop, low stock and new product alerts. A WhatsApp updates popup and a back-in-stock Notify me box collect numbers from your store with consent.

How is recovered revenue tracked?

ConvoBox uses tracking links and a store pixel to attribute each order to the WhatsApp message that led to it, and reports abandoned cart, campaign and automation revenue separately.

Do I need to edit my Shopify theme or write code?

No. ConvoBox installs from the Shopify App Store and works from Shopify events. Message text, timing and coupons are edited inside ConvoBox.

Can I change the message text of each automation?

Yes. Every automation uses a WhatsApp template you can edit, including images, buttons, variables and coupon codes. Changes are submitted to Meta for approval.

How do I see which orders WhatsApp brought in?

The Shopify dashboard in ConvoBox credits each order to the automation or campaign that led to it, using tracking links and a store pixel.

How do I collect WhatsApp numbers from my store?

Use the WhatsApp updates popup, which shows your offer and asks for a number with consent, and the back-in-stock Notify me box on sold-out product pages. Both are switched on from Shopify's theme editor and the numbers land in ConvoBox as contacts.

How does the back-in-stock reminder work?

When a product is sold out, customers can leave their WhatsApp number on the product page. When you restock, ConvoBox sends each of them a WhatsApp message with a link to buy.

Which plan do I need for the Shopify app?

Launch sends order confirmation, return, cancellation and refund updates. Grow adds shipping and delivery tracking, COD confirmation, the number-capture popup, the back-in-stock Notify me button and payment links. Scale adds the growth automations such as upsell, repeat purchase and win-back. See the pricing page.

Works together with the rest of ConvoBox

  Get started today

Install ConvoBox on your Shopify store

Connect your number to the official WhatsApp Business API and launch your first broadcast, chatbot or Shopify automation the same day.

  • 7-day free trial
  • No credit card
  • Official Meta Tech Partner
  • Hand-held onboarding
Start your free trialSign up and connect your WhatsApp number Book a live demoSee ConvoBox set up for your business Chat with the teamAsk anything on WhatsApp before you sign up Install the Shopify appOrder updates, COD and cart recovery
WhatsApp marketing, automation and CRMBook a demoStart free trial