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ConvoBox · WhatsApp Commerce

Sell, collect payment and ship on WhatsApp

Customers browse your catalog, add to cart and pay inside WhatsApp. ConvoBox records the order, sends the payment link, and pushes shipping updates from your delivery partner.

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  • WhatsApp catalog
  • Razorpay and PayU payments
  • Delivery partner updates
9:41
‹Stride SneakersBusiness account

Cloud Court sneakers · ₹9,999 Sizes 6 to 11 in stock.

10:04
View catalog

🛒 1 item · Cloud Court sneakers, size 9 ₹9,999

10:05 ✓✓

Payment request

Order #2291 · ₹9,999 Pay securely by UPI, card or netbanking.

10:05
Pay now
Payment completed · ₹9,999
+
Tap a button
Paid by UPI₹9,999 · Razorpay

What is WhatsApp commerce?

WhatsApp commerce means selling inside a WhatsApp chat: the customer sees products from your WhatsApp catalog, places an order as a cart message, pays through a payment link or WhatsApp payment, and receives order and delivery updates in the same thread.

  • ConvoBox connects each of these steps.
Read the full explanation

Commerce on WhatsApp works well in India because customers already use WhatsApp to ask questions before they buy, and many prefer to order from a conversation rather than a website. With ConvoBox, a business can sync its catalog, send single-product, multi-product and carousel messages, receive cart orders in the team inbox, collect payment through Razorpay payment links, and send confirmation, shipping and delivery updates automatically. Fashion boutiques, jewellers, bakeries, restaurants and D2C brands use WhatsApp commerce to sell to repeat customers, take orders during product launches and serve shoppers who do not want to fill a checkout form.

An order, start to finish, inside one chat

Every step below happens in the same WhatsApp thread, recorded on the orders page.

  1. Step 1

    Browse the catalog

    Products with photos, prices and sizes.

  2. Step 2

    Send the cart

    The cart arrives as an order in ConvoBox.

  3. Step 3

    Pay in the chat

    Razorpay or PayU link: UPI, cards, wallets.

  4. Step 4

    Ship with tracking

    Shipment and AWB from your delivery partner.

  5. Step 5

    Delivered

    Delivery update and a thank-you message.

Order messages your customers receive

Utility templates for each step of a WhatsApp order.

9:41
‹Stride SneakersBusiness account

Order confirmed ✅

Thanks Karthik! Order #2291 1 × Cloud Court sneakers, size 9 Total ₹9,999

10:06
View order
+
Tap a button
9:41
‹Stride SneakersBusiness account

Payment request

Order #2291 · ₹9,999 Pay securely by UPI, card or netbanking.

10:05
Pay now
Payment completed · ₹9,999
+
Tap a button
9:41
‹Stride SneakersBusiness account

Shipped 📦

Order #2291 is on its way with Delhivery. AWB 7731 0042 · expected Thursday.

16:30
Track shipment
+
Tap a button
9:41
‹Stride SneakersBusiness account

Delivered 🎉

Your Cloud Court sneakers has been delivered. Enjoy them, Karthik!

12:10
Rate your purchaseShop again
+
Tap a button

WhatsApp commerce features

From product discovery to delivered, with no website redirect.

  • Connect catalog

    Sync products, prices, images and stock to your WhatsApp catalog.

  • Orders page

    Every WhatsApp cart becomes an order with status and customer details.

  • Payments

    Collect by Razorpay or PayU links: UPI, RuPay, Visa, cards, netbanking, wallets.

  • Delivery integration

    Create shipments and send tracking from your delivery partner, including Delhivery.

  • Order notifications

    Confirmed, packed, shipped, out for delivery and delivered messages.

  • Send products in chat

    Agents share single products or lists from the team inbox.

  • Commerce chatbots

    Product finder, size help and reorder flows on the workflow builder.

  • Order analytics

    Orders, revenue and payment status by day.

  • Customer records

    Orders appear on the contact timeline in the CRM.

How to start selling on WhatsApp

The real setup steps. Catalog, payment links, the orders page and Delhivery or Gativia shipping updates come with Grow; Shopify growth automations with Scale.

  1. 01

    Add your products to the catalog

    Create products with name, price, images and stock, or sync them from your store.

    • Sizes and variants
    • Stock levels
  2. 02

    Connect Razorpay or PayU

    Link your payment gateway account so ConvoBox can create payment links for each order.

    • UPI, cards, netbanking, wallets
    • Orders marked paid automatically
  3. 03

    Connect your delivery partner

    Link your courier account so shipments and tracking updates flow into the chat.

    • AWB and tracking link in WhatsApp
    • Delivery status on the orders page
  4. 04

    Share the catalog

    Send products in broadcasts, chatbot replies and from the team inbox.

    • Single product or full catalog
    • Carousel templates for promotions

Watch an order happen inside WhatsApp

A sneaker store sells straight from its catalog. Every step below happens in the same chat.

Commerce · Catalog to delivery
  1. CatalogCustomer opens the catalogSynced from your product list
  2. OrderCart sent as an orderSaved on the orders page
  3. PaymentPayment link via RazorpayUPI, cards, netbanking, wallets
  4. DeliveryShipped with trackingDelivery partner status updates
Stride Sneakers Official business account
Today

Cloud Court sneakers · ₹9,999 Sizes 6 to 11 in stock.

10:04
View catalog

🛒 1 item · Cloud Court sneakers, size 9 ₹9,999

10:05 ✓✓

Payment for order #2291 · ₹9,999

10:05
Pay now
Payment completed

Shipped via Delhivery 📦 AWB 7731 0042 · expected Thursday.

16:30
Message

Businesses selling on WhatsApp

Small catalogs and large ones, the flow is the same.

Sneaker store

Catalog to checkout

Cloud Court sneakers, size 9, ₹9,999. Tap below to pay by UPI.

Pay now

Result: Customers buy without visiting a website.

Bakery

Cake pre-orders

Your 1 kg Belgian chocolate cake is booked for Saturday 5 PM. Pay ₹500 advance to confirm.

Pay advance

Result: Advance payments cut no-show orders.

Grocery

Weekly basket

Your usual basket: milk, eggs, atta, vegetables. ₹1,240. Shall we deliver today?

Yes, deliverEdit basket

Result: Repeat orders in one tap.

Ayurveda brand

Refill reminder

Your hair oil should be running low. Reorder now and get free shipping.

Reorder

Result: Predictable repeat revenue.

Printing shop

Quote and pay

500 visiting cards, matte finish: ₹1,150. Pay to start printing today.

Pay now

Result: Jobs start the moment payment arrives.

Furniture

Delivery slot

Your sofa ships tomorrow. Choose a delivery slot.

MorningEvening

Result: Fewer failed deliveries.

Why sell inside WhatsApp

  • 0

    Website redirects

    Browsing, cart and payment happen in the chat.

  • UPI

    and every major method

    Razorpay and PayU cover UPI, cards, netbanking and wallets.

  • 1

    Thread per customer

    Order, payment, delivery and support history together.

  • Auto

    Delivery updates

    Customers stop asking where their order is.

WhatsApp commerce questions

Short, direct answers. Still unsure? Message the team on WhatsApp.

Can customers pay inside WhatsApp?

Yes. ConvoBox sends a payment request linked to Razorpay or PayU. Customers pay by UPI, cards, netbanking or wallets, and the order is marked paid automatically.

What is a WhatsApp catalog?

A WhatsApp catalog is a product list attached to your business account. Customers browse products, see prices and images, and send a cart to you as an order.

Do I need a website to sell on WhatsApp?

No. With the catalog, orders page and payments you can sell entirely on WhatsApp. If you have a Shopify store, the Shopify app adds order automation on top.

Which delivery partners does ConvoBox integrate with?

ConvoBox integrates with delivery apps such as Delhivery to create shipments and send tracking updates. Contact us for other partners.

Which plan includes WhatsApp commerce?

The WhatsApp catalog, payment links (Razorpay, PayU), the orders page and Delhivery and Gativia shipping updates are on Grow and Scale. The Shopify growth automations, such as upsell, repeat purchase and win-back, are on Scale. See the pricing page for plan details.

Can customers pay without leaving WhatsApp?

They tap Pay now in the chat and complete the payment on the gateway page, then return to the same conversation. The order is marked paid automatically.

Works together with the rest of ConvoBox

  Get started today

Turn your WhatsApp into a store

Connect your number to the official WhatsApp Business API and launch your first broadcast, chatbot or Shopify automation the same day.

  • 7-day free trial
  • No credit card
  • Official Meta Tech Partner
  • Hand-held onboarding
Start your free trialSign up and connect your WhatsApp number Book a live demoSee ConvoBox set up for your business Chat with the teamAsk anything on WhatsApp before you sign up Install the Shopify appOrder updates, COD and cart recovery
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