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ConvoBox · Android Team Inbox App

ConvoBox Android app for your team inbox

Reply to WhatsApp customers from your phone. Admins and agents sign in to the ConvoBox Android app and get the full shared team inbox: assignment, notes, CRM stage, snooze, quick replies, catalog and contact details.

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  • Admin and agent login
  • Full shared team inbox
  • Built for Android
9:41
InboxAdmin
MineTeamUnassignedSnoozed
RRahul KumarMy order #2291 is delayed…2
MMeera S.Is the blue kurta in M?5m
AArjun P.Need a GST invoice12m
KKavya R.Thank you! 🙏1h
FFatimaCan you share the catalog?2h
InboxContactsCRMSettings
Android appAdmin and agent login

What is the ConvoBox Android app?

The ConvoBox Android app is the mobile version of the ConvoBox shared team inbox.

Read the full explanation

It connects to the same official WhatsApp number as the web app, so admins and agents can answer, assign and manage customer chats from an Android phone while away from a computer. The app has two kinds of login. Admins see every conversation, can assign chats to agents, monitor response times and manage the team. Agents see the chats assigned to them, reply with text, media, quick replies and templates, add private notes, and update the contact's CRM stage. Because the app works from a phone, customers are answered even when the team is in a store, at an event or on the road. Every conversation stays in ConvoBox, not on a personal phone, so chat history remains with the business when staff change.

Admin login and agent login

Sign in with your ConvoBox account; the app shows what your role allows.

Admin

Manage the whole inbox from your phone.

  • All chats across every team
  • Assign and reassign conversations
  • See which agents are online
  • Unassigned and snoozed queues
  • Everything an agent can do

Agent

Answer customers wherever you are.

  • Own and team chats, as access allows
  • Reply, note, snooze and resolve
  • Quick replies, assets and catalog
  • Contact details and timeline
  • Update the CRM stage

Three screens agents use all day

Inbox, conversation and contact, with the same data as the web app.

9:41
Inbox
MineTeamUnassigned
RRahul KumarOrder #2291 delayed2
MMeera S.Blue kurta in M?5m
AArjun P.GST invoice12m
KKavya R.Thank you! 🙏1h
InboxContactsCRMSettings

Inbox · Mine, Team, Unassigned

9:41
Rahul Kumar

My order #2291 is delayed. Can you check?

10:42

Note · @Vikram check Delhivery

It's out for delivery today before 7 PM 🚚

10:46 ✓✓
/trackCatalogSnooze
InboxContactsCRMSettings

Chat · notes, quick replies, snooze

9:41
Contact
RRahul Kumar+91 98xxx 21044
OwnerSarah
StageTicket open
TagsCOD
Orders3
InboxContactsCRMSettings

Contact · owner, stage, tags, timeline

The full shared team inbox, on Android

Everything agents use on the web, in their pocket.

  • Admin login

    See every chat and team, assign conversations and manage agents on the go.

  • Agent login

    Agents see their own and their team's chats, as access control allows.

  • Assignment

    Assign or reassign chats to agents and teams from the phone.

  • Private notes

    Tag teammates and leave notes inside the thread.

  • CRM stage

    See and change the contact's pipeline stage.

  • Snooze

    Hide a chat until later; it returns when the customer replies.

  • Quick replies

    Saved answers with variables, sent in a tap.

  • Send catalog

    Share products or the catalog from the chat.

  • Contact details and timeline

    Orders, tags, notes and every past event for the contact.

  • Assets

    Send saved images, PDFs and videos.

  • Lists and filters

    Mine, team, unassigned and snoozed views.

  • Access control

    The same roles and permissions as the web app.

Watch a chat get handled from a phone

An agent away from the desk picks up a delayed-order chat in the Android app and resolves it.

Android app · Agent login
  1. New chatNew chat arrives on the phoneAssigned to the agent
  2. ContextContact details and timelineOrders, stage, tags and notes
  3. NotePrivate note to a teammateVisible only to the team
  4. ReplyQuick reply with tracking linkSaved reply, sent in one tap
  5. ResolveStage updated, chat resolvedSame result as on the web app
Rahul Kumar Assigned to you · Support
Today

My order #2291 is delayed. Can you check?

10:42
Note · @Vikram please check with Delhivery

Hi Rahul, your order is out for delivery today before 7 PM 🚚 Track: unbound.example/t/2291

10:46 ✓✓

Got it, thanks!

10:47
Chat resolved · stage: Delivered
Message

How to get your team on the Android app

Uses the agents, teams and roles you already set up in ConvoBox.

  1. 01

    Create agents in ConvoBox

    Admins invite agents from Settings on the web app and choose Admin or Agent.

    • Same login on web and Android
  2. 02

    Install the ConvoBox app on Android

    Each person installs the ConvoBox app on their Android phone.

    • Android phones
  3. 03

    Sign in and pick up chats

    Assigned and team chats appear with full history, notes and contact details.

    • Admins see every team

Who uses the Android app

Teams that are not always at a desk.

Store owner

Answering from the shop floor

Yes, we have it in stock. I'll keep one aside for you till 7 PM.

Result: No more missed chats while serving walk-ins.

Field sales

Quotes from the road

Sharing the quotation now. I can visit your office on Friday.

Result: Leads answered between meetings.

Admin

Reassigning after hours

Assigned to Vikram for tomorrow morning.

Result: The queue stays organised when the office is closed.

Support agent

Weekend cover

Hi Meera, I've raised the exchange. Pickup is tomorrow.

Result: Weekend chats handled without a laptop.

Delivery team

Delivery questions

I'm 10 minutes away. Please keep ₹2,499 ready.

Result: Customers reach the business number, not personal phones.

Clinic reception

Appointment changes

Your slot has moved to 11:30 AM. See you then!

Result: Front desk replies from anywhere in the clinic.

Why your team needs the app

  • 1

    Official number everywhere

    The same business number on web and Android.

  • 2

    Roles: admin and agent

    Each person sees what their role allows.

  • 0

    Chats on personal phones

    Conversations stay with the business.

  • All

    Inbox features included

    Assignment, notes, stage, snooze, quick replies, catalog.

Android app questions

Short, direct answers. Still unsure? Message the team on WhatsApp.

Does ConvoBox have a mobile app?

Yes. The ConvoBox Android app gives admins and agents the full shared team inbox on their phone.

What is the difference between admin and agent login?

Admins see every chat and team and can assign conversations and manage agents. Agents see the chats their access allows, usually their own and their team's.

Which team inbox features are in the app?

Assignment, lists and filters, private notes, CRM stage, snooze, quick replies, sending the catalog, contact details and timeline, assets and access control.

Does the app use the same WhatsApp number?

Yes. The app connects to the same ConvoBox workspace and official WhatsApp number as the web app, so chats stay in sync.

Is there an iPhone app?

The ConvoBox mobile app is available for Android. On iPhone, use the ConvoBox web app in your browser.

Do I need a separate subscription for the Android app?

The app uses your existing ConvoBox workspace and the agents in your plan. See the pricing page for agent limits by plan.

Works together with the rest of ConvoBox

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