Legal · Policy
Refund and Cancellation Policy
How the free trial, cancelling, payments and wallet balance work.
You can try ConvoBox free for 7 days with no credit card. You can cancel any time. Our Terms say payments are non-refundable unless stated otherwise. Meta message charges are separate from your subscription. For anything the Terms do not cover, such as a duplicate charge, write to info@convobox.in and we will review it.
Contents
What this policy covers
This policy explains how cancellation and refunds work for ConvoBox subscriptions and wallet balance. It should be read with our Terms and Conditions. ConvoBox is a digital software service, so nothing is shipped and there is no delivery or return of goods.
Free trial
Every new account can try ConvoBox free for 7 days. No credit card is needed to start the trial. If you do not choose a paid plan, you are not charged.
Paid subscriptions
ConvoBox is offered under paid subscription plans. Billing cycles may be monthly, quarterly or yearly. Plan prices and limits are on the pricing page.
Cancelling your subscription
You can terminate your account at any time. To cancel, write to info@convobox.in from your registered email or message us on WhatsApp. Cancel before your next billing date to avoid being billed for the next period.
Cancelling stops future renewals. We do not offer pro-rata refunds for the unused part of a billing period unless we say so in writing.
Refunds
Our Terms say that all payments are non-refundable unless stated otherwise. In practice this means subscription fees already paid are not returned when you cancel or stop using the service.
If you think you were charged in error, for example a duplicate charge or a charge after you cancelled, contact info@convobox.in and we will review the request. Please give your registered email, the payment date and the payment reference.
Wallet balance and Meta message charges
WhatsApp message charges are set by Meta and are separate from your ConvoBox subscription. A wallet balance must be maintained to send messages. Charges for messages already sent cannot be reversed, because they are billed through Meta.
If you have an unused wallet balance when you close your account, or you believe a wallet charge is wrong, contact info@convobox.in and we will review the request.
How to make a request
- Email info@convobox.in from your registered email address, or message us on WhatsApp.
- Tell us your account name, the charge in question and why you are asking.
- We will acknowledge your request and tell you what we decide.
- If you are not satisfied, use our Grievance Redressal process.
Suspension and termination by ConvoBox
If we suspend or end your account for breaking the Terms or WhatsApp policies, fees already paid are not refunded unless we say otherwise.
Changes to this policy
We may update this policy. The latest version is always on this page with its "Last updated" date.
Write to us and we will reply. You can also reach ConvoBox Inc at info@convobox.in, or call or WhatsApp +91 73385 19445.
This page is a plain-language document written in good faith. It is general information and not legal advice.