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ConvoBox · Shared Team Inbox

Shared WhatsApp team inbox for one number

Stop passing one phone around the office. Every agent answers from the same official WhatsApp number on their own login, with assignment, notes, quick replies and the customer's full history.

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  • 2, 5 or 10 team logins by plan
  • Assign to agent or team
  • Access control
app.convobox.in/inbox
Shared inbox · All chats 3 agents online
RRahul KumarMy order #2291 is delayed…2m
MMeera S.Is the blue kurta in M?5m
AArjun P.Need a GST invoice12m

My order #2291 is delayed. Can you check?

10:42

Sarah → @Vikram: checking with Delhivery

Hi Rahul, it's out for delivery today before 7 PM 🚚

10:46 ✓✓
OwnerSarah
StageTicket open
TagsCOD

What is a shared WhatsApp team inbox?

A shared WhatsApp team inbox lets several people reply from one business WhatsApp number at the same time, each on their own login.

  • ConvoBox adds chat assignment, private notes, snooze, CRM stage, contact details, quick replies and catalog sharing to every conversation.
Read the full explanation

Without a shared inbox, a business WhatsApp number lives on one phone, so only one person can reply, chats are missed when that person is busy, and conversation history leaves with staff who move on. With the ConvoBox team inbox, admins see every chat, route new conversations to the right agent or team, and control which conversations each agent can access. Agents reply with text, media, templates and quick replies, see the customer's orders and CRM details beside the chat, and leave private notes for colleagues. The same inbox works on the web and in the ConvoBox Android app, so the team can answer from anywhere.

One shared phone vs the ConvoBox inbox

Passing one phone around the office breaks as soon as you have more than two people answering.

Shared phone or WhatsApp WebConvoBox shared inbox
People replying at the same timeOne device at a timeEvery agent, own login
Assign a chat to a person or team—
Private notes on a customer—
See who replied and how fast—
CRM stage, deals and tickets next to the chat—
Quick replies and saved assetsLimited
Chats stay when staff leave—
Access control by role—
Android app for agents—

Built for admins and agents

Each person sees what their role allows, on the web and in the Android app.

Admin

Runs the inbox and the team.

  • Sees every chat and team
  • Creates agents and teams
  • Sets access control
  • Assigns and reassigns chats
  • Reads agent analytics

Agent

Answers customers.

  • Sees own and team chats
  • Replies, notes and snoozes
  • Uses quick replies and assets
  • Sends the catalog
  • Updates CRM stage

Watch a chat get assigned and solved

A delayed-order complaint arrives. Watch it reach the right agent, get a private note, and close.

Inbox · Support team
  1. IncomingNew chat in the shared inboxKeyword "order" detected
  2. AssignAssigned to Support team → SarahRound robin among online agents
  3. NotePrivate note to the logistics leadVisible only to the team
  4. ReplyQuick reply + tracking linkSaved reply with order variable
  5. ResolveChat resolved, CRM stage updatedTicket closed automatically
Unbound Store Official business account
Today

My order #2291 is delayed. Can you check?

10:42 ✓✓

Hi Rahul, Sarah here from Unbound support. Checking this right away.

10:43

Good news! Your order is out for delivery today 🚚 Track: unbound.example/t/2291

10:51

Thank you, got it 🙏

10:52 ✓✓
Message

Everything an agent needs beside the chat

One screen: the conversation on the left, the customer on the right.

  • Agent and team assignment

    Assign chats to a person or a team; round robin spreads the load.

  • Lists and filters

    Mine, unassigned, team, snoozed, by tag or by CRM stage.

  • CRM stage in the chat

    See and change the contact's pipeline stage without leaving the inbox.

  • Contact timeline

    Every broadcast, order, stage change and note in date order.

  • Private notes

    Tag teammates and discuss a customer inside the thread.

  • Snooze

    Hide a chat until a set time; it returns when the customer replies.

  • Assets

    Send saved images, PDFs and videos in two clicks.

  • Send catalog in chat

    Share products or the full catalog from the inbox.

  • Quick replies

    Saved answers with shortcuts and variables for common questions.

  • Access control

    Choose what each agent and team can see and do.

  • Ad source tags

    Chats from click-to-WhatsApp ads arrive tagged with the campaign and ad.

  • Agent analytics

    Response time and chats handled per agent on Grow and Scale.

  • Unsubscribe handling

    Opt-outs are respected across inbox and broadcasts.

How to set up the shared inbox

The real steps to get your team answering from one number.

  1. 01

    Invite your agents

    Add teammates by email. Each person gets their own ConvoBox login.

    • 2 logins on Launch, 5 on Grow, 10 on Scale, extra logins as add-ons
  2. 02

    Create teams

    Group agents into Sales, Support, Logistics or any team you need.

    • An agent can be in several teams
  3. 03

    Set access control

    Choose which chats, contacts and settings each role and team can see.

    • Hide exports and broadcasts from agents
    • Limit agents to their team's chats
  4. 04

    Turn on assignment

    Assign by hand, from a workflow, or by round robin among online agents.

    • Round robin on Scale
    • Unassigned view for leftovers
  5. 05

    Add quick replies and assets

    Save common answers with shortcuts and variables, and upload images and PDFs agents send often.

    • Type / to search quick replies

Teams that share one WhatsApp number

From a two-person shop to a support floor.

Electronics retail

Store staff on one number

Yes, the Samsung S24 is in stock at our T. Nagar store. Shall I hold one for you?

Hold it for me

Result: Every salesperson answers from the shop's official number.

D2C support

Order issue desk

Sorry about that! I have raised a replacement. You will get it in 3 days.

Result: Order chats routed to support, sales chats to sales.

Hospital

Front desk and departments

Your report is ready. Dr. Anand's team will message you about the next visit.

Result: Chats move between reception and departments with notes.

Printing

Proof approvals

Here is your visiting-card proof. Reply APPROVE to print.

Approve

Result: Designers and the counter share each customer's thread.

Tourism

Booking desk

Weekend tickets for 4 confirmed. Gates open at 10 AM.

Result: Peak-day enquiries split across agents automatically.

Coaching

Counsellor team

Hi, this is Ravi, your counsellor. Let us find the right batch for you.

Result: Each student keeps one owner across months.

What a shared inbox fixes

  • 1

    Number for the business

    Customers message one number; the team behind it can grow.

  • 0

    Chats lost when staff leave

    Conversations belong to the business, not a personal phone.

  • 2 · 5 · 10

    Team logins by plan

    2 on Launch, 5 on Grow, 10 on Scale. Extra logins can be added on Grow and Scale.

  • Live

    Agent analytics

    See who is answering, how fast, and what is waiting.

Team inbox questions

Short, direct answers. Still unsure? Message the team on WhatsApp.

Can multiple people use one WhatsApp number at the same time?

Yes. With ConvoBox on the WhatsApp Business API, any number of agents can reply from the same number at once, each with their own login.

How are chats assigned to agents?

Manually from the inbox, automatically from a workflow's assign node, or by round robin among online agents in a team (Scale plan).

Can I restrict what an agent sees?

Yes. Access control lets you limit agents to their own chats or their team's, and hide settings, exports or broadcasts.

What does snooze do?

Snooze hides a chat until the time you choose. It comes back to the top at that time, or earlier if the customer replies.

Can agents send products from the inbox?

Yes. Agents can send a single product, a product list or the whole WhatsApp catalog from the chat.

How many agents can I add?

Launch includes 2 team logins, Grow 5 and Scale 10. On Grow an extra login costs ₹499 a month, and on Scale ₹399 a month. See the pricing page.

Can two agents reply to the same customer?

Yes, but assignment keeps it clear. A chat assigned to Sarah shows her name to everyone, and others can leave private notes instead of replying.

Can I see which ad a chat came from?

Yes. With the Meta Ads integration, chats from click-to-WhatsApp ads are tagged with the campaign and ad automatically, and you can filter the inbox by ad.

Is there a mobile app for the inbox?

Yes. The ConvoBox Android app gives admins and agents the full shared inbox on their phone.

Works together with the rest of ConvoBox

  Get started today

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