Blog · Comparisons · 11 min read
Best Shopify WhatsApp apps for 2027: 8 apps compared honestly
Eight Shopify WhatsApp apps compared: Dondy, Zoko, BiteSpeed, QuickReply.ai, Interakt, WATI, AiSensy and ConvoBox. Ratings, plan limits, who each suits.
By the ConvoBox team · ConvoBox Inc, Official Meta Tech Partner
Key takeaways
- For an Indian Shopify store, the basics are order updates, abandoned cart recovery and COD confirmation before dispatch.
- Dondy, Zoko and QuickReply.ai had hundreds of Shopify App Store reviews each when checked in November 2026.
- BiteSpeed and QuickReply.ai suit stores that want email, SMS or other channels alongside WhatsApp.
- On several apps the official API, cart automation, chatbot or inbox sit on a paid tier or add-on, so compare the plan you will need.
- ConvoBox's Shopify listing launched in June 2026 with one review, so it has no public track record yet.
- Only message customers who opted in, and check each app's pricing on its own listing before installing.
On this page
- What should a Shopify WhatsApp app do for an Indian store?
- How do you choose a Shopify WhatsApp app?
- How do the eight Shopify WhatsApp apps compare?
- Which Shopify WhatsApp app is best for your store?
- How much are COD returns costing you?
- Which Shopify WhatsApp app should you shortlist?
- What should you ask before installing a Shopify WhatsApp app?
- Where does ConvoBox fit, and when should you pick something else?
No app wins on every count, so start with your own problem. If you want an app with a big pile of public reviews behind it, Dondy (836) and Zoko (471) have the most in this list. If you need email, SMS and push next to WhatsApp, look at BiteSpeed or QuickReply.ai. If you run a COD-heavy store and also want a CRM and Meta Ads tracking in one tool, ConvoBox may fit, though its Shopify listing is brand new. Disclosure: we make ConvoBox, one of the eight apps below. Updated November 2026.
- Dondy: best for Shopify-only stores that want a "Built for Shopify" app with a large review base.
- Zoko: best for brands that sell inside the chat, with catalog, cart and payments in a shared inbox.
- BiteSpeed: best for brands that want WhatsApp, email, SMS/RCS, push and AI voice in one marketing tool.
- QuickReply.ai: best for teams that care most about revenue and ROAS tracking across several channels.
- Interakt: best for stores that want a broad WhatsApp suite with marketing, support and a Sales CRM.
- WATI: best if you'll use WhatsApp well beyond Shopify, with Instagram and TikTok in the same product.
- AiSensy: best for stores that like prepaid billing and in-chat payments through WhatsApp Pay, Razorpay or PayU.
- ConvoBox (our product): best for Indian COD-heavy stores that want Shopify automations, a team inbox, a CRM and Meta Ads tracking together.
What should a Shopify WhatsApp app do for an Indian store?
At minimum, it should send order updates, recover abandoned carts and, for Indian stores, confirm cash-on-delivery orders before they ship. Everything else, from AI agents to carousels, is useful only once those basics are working.
Those two numbers are why so many Indian stores look at WhatsApp. Most carts get left behind, and COD orders come back far more often than prepaid ones. The Shipway figure is platform data reported by CargoTalk, not the whole market, but the gap is big enough that a simple COD confirmation message before dispatch is worth testing.
Keep the template rules in mind too. Order and delivery updates are usually utility messages, while a cart reminder that nudges a purchase is generally treated as marketing, and Meta prices the two differently. Our template categories guide explains the difference.
How do you choose a Shopify WhatsApp app?
Start from the problem that costs you the most money, then check which plan solves it. Here's what we'd look at:
- Your biggest leak. High RTO points you to COD confirmation. Low conversion points you to cart recovery. A flooded support inbox points you to order updates and an AI or rule-based bot.
- Which plan has the features you need. On several apps, the official API, cart automation, chatbot or inbox sit on a paid tier, not the entry plan.
- Add-ons. Some apps charge per bot, per flow or for extra channels. Add them up before comparing headline prices.
- Other channels. If you also send email, SMS or push, a multichannel tool may replace two subscriptions.
- Team and CRM needs. If several people reply to customers or you run a sales team, check the inbox seats and any pipeline features.
- Reviews, read properly. A 4.9 from hundreds of reviews tells you more than a 5.0 from a handful. Read the recent ones, not just the score.
How do the eight Shopify WhatsApp apps compare?
Ratings and review counts are from the Shopify App Store, checked November 2026. "Not listed" means we didn't find it on the pages we checked, not that the app can't do it.
| App | Shopify rating (reviews) | Built around | Team inbox | Channels beyond WhatsApp | Plan or add-on notes |
|---|---|---|---|---|---|
| Dondy | 4.9 (836) | Cart recovery, order and COD updates, review flows | Yes, from Power Automation plan | Not listed | AI chatbot and 5-agent inbox on Elite |
| Zoko | 4.9 (471) | In-chat catalog, cart and payments; Zoko Flows | Shared inbox | Instagram (add-on) | Custom flows and AI bots are paid add-ons |
| BiteSpeed | 4.6 (408) | AI marketing agents, journeys, RFM segments | Unified support inbox | Email, SMS/RCS, push, AI voice | Free to install; paid tiers not shown |
| QuickReply.ai | 4.9 (219) | Segmented broadcasts, drips, ROAS tracking | Multi-agent inbox | Instagram, Messenger, RCS, SMS, web | Chatbot, segmentation, CTWA on Standard; catalog, routing on Plus |
| Interakt | 4.3 (233) | Marketing Hub, Support Hub, Sales CRM | Support Hub | Instagram automation, RCS fallback | Catalog sync and checkout bot need Growth or higher |
| WATI | 3.7 (119) | General WhatsApp platform with Shopify integration | Yes | Instagram and TikTok DMs | Shopify integration is a paid add-on; checkout campaigns need Pro+ |
| AiSensy | 4.1 (57) | Broadcasts, payments, chatbot and catalog flows | Multi-agent live chat | Not listed | Chatbot Builder and AI Agent Builder are add-ons; prepaid |
| ConvoBox | New listing (1 review) | Order updates, COD confirmation with tags, cart recovery | Yes, plus Android app | None (WhatsApp only) | See pricing page |
Which Shopify WhatsApp app is best for your store?
All eight can do the core job. The differences are in focus, channels and which plan you'll end up on.
Best for · Shopify-focused stores that want a well-reviewed app
Dondy
Dondy is a Shopify-focused WhatsApp marketing app, powered by Shop Circle. It covers cart recovery, order and COD updates, segment campaigns, welcome and review flows that work with Loox and Judge.me, AI sales and support agents, and a WhatsApp button. With 4.9 from 836 reviews and a "Built for Shopify" badge (checked November 2026), it has the largest review base here.
- Most reviews in this list, with a high rating
- COD updates and cart recovery built in
- Review flows with Loox and Judge.me
- Official API, cart automation and the inbox start at the Power Automation plan
- AI chatbot and the 5-agent inbox are on Elite
Best for · selling inside the chat
Zoko
Zoko calls itself a complete WhatsApp platform for Shopify brands, with offices in the US and Bengaluru. Its shared inbox includes in-chat catalog, cart and payments, alongside broadcasts, Shopify catalog sync, click-to-WhatsApp ads, an API, AI agents for FAQs, order tracking and orders, and Zoko Flows with 64+ playbooks (11 free). It's rated 4.9 from 471 reviews (checked November 2026).
- Catalog, cart and payments right in the shared inbox
- Large library of ready-made playbooks
- Strong rating across a big review base
- Add-ons listed on Shopify (November 2026): Instagram $9.99/mo, custom flows $5.99 per flow per month, AI bots from $24.99/mo per bot
Best for · WhatsApp plus email, SMS and push in one tool
BiteSpeed
BiteSpeed, from Gurugram, describes itself as an AI-native marketing, sales and support OS for e-commerce. It runs WhatsApp alongside AI voice, email, SMS/RCS and push, with AI marketing agents, a journey builder, AI segmentation and RFM, chatbots and a unified support inbox. It lists 100+ integrations, including Shopify, Klaviyo, Shiprocket, Judge.me, Yotpo and Zendesk, and is rated 4.6 from 408 reviews (checked November 2026).
- Many channels under one roof
- RFM segmentation and journey builder
- Shiprocket and Klaviyo among 100+ integrations
- Free to install, but paid tiers aren't shown on the listing, so ask for a quote
Best for · revenue and ROAS tracking across channels
QuickReply.ai
QuickReply.ai is a WhatsApp automation platform headquartered in Singapore with an Indian subsidiary. It offers segmented broadcasts with click and conversion tracking, drips with branching, an AI chatbot with handoff, a multi-agent inbox, pop-ups, ROAS and revenue tracking and click-to-WhatsApp ads. Integrations include Shopify, Zoho, HubSpot, Salesforce, Freshdesk, Gorgias, Razorpay and GoKwik. It's rated 4.9 from 219 reviews (checked November 2026).
- Revenue and ROAS tracking are front and centre
- WhatsApp, Instagram, Messenger, RCS, SMS and web
- Helpdesk integrations such as Freshdesk and Gorgias
- Chatbot, segmentation and CTWA need the Standard plan
- Catalog and routing need the Plus plan
Best for · a broad WhatsApp suite with a Sales CRM
Interakt
Interakt, from Jio Haptik Technologies, covers marketing, support and sales: a Marketing Hub, a Support Hub team inbox, a Sales CRM, AI agents, a no-code chatbot, WhatsApp Forms, CTWA ads, Instagram automation and RCS fallback. Its Shopify app has been listed since 2021 and is rated 4.3 from 233 reviews (checked November 2026).
- Marketing, support and sales from one vendor
- Long-running Shopify listing with plenty of reviews
- Instagram automation and RCS fallback
- Shopify catalog sync, the checkout bot and public APIs need Growth or higher
- WhatsApp AI Agents are a ₹3,000 add-on on Growth and Advanced (official pricing page, November 2026)
Best for · stores that use WhatsApp well beyond Shopify
WATI
WATI is a general WhatsApp platform with a team inbox, no-code chatbot, the Astra AI support agent, broadcasts, catalog, WhatsApp calling and Coexistence, plus Instagram and TikTok DMs and ads. It integrates with Shopify, WooCommerce, Klaviyo, HubSpot, Salesforce and more. Its Shopify app has been listed since 2020 and is rated 3.7 from 119 reviews (checked November 2026).
- Useful if you also sell on WooCommerce or run a CRM
- Instagram and TikTok in the same product
- WhatsApp calling and Coexistence
- Shopify integration is a USD 4.99/mo add-on (official pricing page, November 2026)
- Shopify checkout campaigns need Pro or higher; template charges are extra
Best for · prepaid billing and in-chat payments
AiSensy
AiSensy is an Indian WhatsApp marketing platform with broadcasts (including carousels and coupons), CTWA ads, WhatsApp Forms, in-chat payments through WhatsApp Pay, Razorpay and PayU, a chatbot and catalog flow builder, AI agents and multi-agent live chat. Its site mentions a "Free Forever" plan. The Shopify app launched in 2024 and is rated 4.1 from 57 reviews (checked November 2026).
- Several Indian payment options inside the chat
- Carousels and coupons in broadcasts
- Prepaid billing
- Chatbot Builder is an add-on, listed at ₹2,500/mo for 5 chatbots; AI Agent Builder at ₹1,350/mo (official pricing page, November 2026)
- India marketing messages listed at ₹1.09; we couldn't verify base plan prices, so check the page
Our product · best for COD-heavy Indian stores that also want a CRM
ConvoBox
ConvoBox's Shopify app sends order confirmation, shipping and delivery updates, confirms COD orders and writes the answer back to the Shopify order as a tag, and runs abandoned cart recovery with up to three reminders. Shopify customers and segments sync for broadcasts, replies land in a shared team inbox, and the same account includes a WhatsApp CRM and Meta Ads tracking. It suits stores that want those pieces in one place.
- COD confirmation that tags the Shopify order
- Revenue from carts, campaigns and automations credited per message
- Team inbox, Android app, CRM and CTWA ad tagging in the same tool
- Shopify listing launched in June 2026 and has only one review, too few to tell you anything
- WhatsApp only: no email, SMS or Instagram channel
- No WooCommerce integration
How much are COD returns costing you?
Run your own numbers before you pick an app, because the answer tells you whether COD confirmation or cart recovery should come first. Enter your monthly COD orders and costs below.
If the number is large, prioritise an app that confirms COD orders and lets your team hold unconfirmed ones. Our COD confirmation guide shows the full setup. If carts are the bigger leak, read the abandoned cart recovery guide.
Which Shopify WhatsApp app should you shortlist?
Pick the problem that hurts most right now.
What's costing your store the most today?
Shortlist apps that list COD updates or confirmation: Dondy lists order and COD updates, and ConvoBox confirms COD orders and tags the answer on the Shopify order. Ask each one to show what happens when a customer doesn't reply.
Dondy and ConvoBox list cart recovery, and WATI lists Shopify checkout campaigns; for the others, ask in a demo. Compare which plan includes it (Dondy's cart automation starts at Power Automation; WATI's checkout campaigns need Pro+), and whether recovered revenue is reported per reminder.
Look at automatic order, shipping and delivery updates first, then a bot for order tracking. Zoko lists AI agents for order tracking, Dondy lists AI support agents, and ConvoBox sends fulfilment, in-transit, out-for-delivery and delivered messages from Shopify events. Our order notifications guide covers the journey.
BiteSpeed (WhatsApp, AI voice, email, SMS/RCS, push) and QuickReply.ai (WhatsApp, Instagram, Messenger, RCS, SMS, web) are built for this. ConvoBox is WhatsApp only, so it's not the right pick if you want one tool for every channel.
What should you ask before installing a Shopify WhatsApp app?
Installing is the easy part. The plan you end up on decides what you pay and what actually works, so ask these on a demo or through support chat:
- Which plan includes the official WhatsApp Business API, cart recovery and the team inbox?
- How does COD confirmation work, and is the answer written back to the Shopify order?
- Which features are add-ons (bots, flows, channels, AI), and what does each cost?
- How is recovered revenue attributed: per message, per reminder or per campaign?
- Who pays Meta's per-message charges, and are they billed at Meta's rate?
- Which order update templates come ready, and which category does each use?
- How many agents can reply from the inbox on my plan?
- Can I export my contacts and opt-in records if I switch apps?
Where does ConvoBox fit, and when should you pick something else?
ConvoBox fits Indian Shopify stores where COD is a big share of orders and the same team also answers chats and follows up leads from Meta ads. The Shopify app covers order updates, COD confirmation with tags and cart recovery, and it shares one inbox and CRM with the rest of your WhatsApp. Plans start with a 7-day free trial; see the pricing page for current plans.
Sources
- Dondy on the Shopify App Store
- Zoko on the Shopify App Store
- BiteSpeed on the Shopify App Store
- QuickReply.ai on the Shopify App Store
- Interakt on the Shopify App Store
- WATI pricing, WATI
- AiSensy pricing, AiSensy
- ConvoBox on the Shopify App Store
- Cart abandonment rate statistics, Baymard Institute
- Shipway FY25 D2C returns data, CargoTalk (30 July 2025)
7-day free trial, no credit card, hand-held onboarding.
